Last Updated: March 30, 2026
AndyDuck Appliance Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our appliance repair services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, phone number, and email address
- Service Information: Details about your appliances and the nature of repair requests
- Payment Information: Billing address and payment details (processed securely through third-party processors)
- Communication Records: Records of interactions with our team, including phone calls, emails, and text messages
2. SMS / Text Message Communications
By providing your phone number and consenting to receive text messages from AndyDuck Appliance Solutions, you agree to receive SMS communications regarding appointment confirmations, technician arrival notifications, service updates, and promotional offers.
Opt-In: You may opt in to receive SMS messages by providing your phone number on our contact form or by texting START to our business number.
Opt-Out: Reply STOP to any text message to unsubscribe at any time. You will receive one final confirmation message, and no further messages will be sent.
Help: Reply HELP to any message for assistance, or contact us at the information below.
Message Frequency: Up to 5 messages per month. Message and data rates may apply depending on your mobile carrier.
3. How We Use Your Information
We use the information we collect to:
- Schedule and perform appliance repair services
- Communicate about appointments, service updates, and billing
- Send SMS notifications and reminders (with your consent)
- Process payments and maintain financial records
- Improve our services and customer experience
- Comply with applicable legal obligations
4. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers (e.g., payment processors, SMS providers such as Twilio), legal authorities when required by law, or in connection with a business transfer or acquisition.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of electronic storage is 100% secure.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
7. Your Rights
You may request access, correction, or deletion of your personal information at any time. To opt out of SMS communications, reply STOP to any message or contact us directly.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
AndyDuck Appliance Solutions
Website: andyduckrepair.com